A show of how unconventional approaches to deploying technology can yield positive outcomes rapidly, the product was built in less than three months.
Queensland Health has harnessed SAP cloud services to create a groundbreaking “digital passport” that effectively consolidates all essential credential and training data for clinical staff within a unified platform. This innovation is poised to significantly expedite the process of relocating health workers. This achievement aligns with the overarching HEALTHQ32 vision, a decade-long plan for Queensland’s healthcare future.
Despite the recent unveiling of the vision in May, Queensland Health surprised observers by announcing the readiness of a staff digital passport for testing. This accomplishment was achieved through a unique approach, where the agency collaborated with SAP to develop a “minimum viable product” using the SAP Business Technology Platform (BTP).
The necessity of quickly delivering a functional digital passport prompted this atypical method. Carlo Terribile, the Senior Director of Corporate Technology Services, described how the project kicked off in a rapid sequence: briefing SAP in February-March, receiving a prompt proof-of-concept delivery, initiating building in June, and going technically live in early August.
A key advantage of the digital passport lies in its potential to bolster health worker mobility. By streamlining staff relocation, Queensland Health can respond more adeptly to fill gaps in staffing and meet the demand for critical care services. Currently, the fragmented nature of Queensland Health’s operations, consisting of 16 distinct hospital and health services, poses data siloing and process variations.
The digital passport unifies credential data spread across different sources within the organization, enabling authorized personnel to easily access the information required to facilitate staff mobility. While SAP played a pivotal role in the solution design and assembly, a collaborative effort ensured that business representatives were involved in the design phase. This was followed by a five-week sprint process to refine the solution based on Agile user stories and user acceptance.
As of the date of presentation, the digital passport had not been fully implemented in production, but once operational, user feedback was expected to refine its accuracy and usability. Due to its status as a minimum viable product developed within a tight timeframe, further iterations are anticipated to enhance its capabilities over time.
The involvement of SAP from the outset underscores the extensive collaboration, and even though SAP was instrumental in the initial stages, the corporate technology services team responsible for various critical functions within the organization is now actively driving improvements in the digital passport. The approach has engendered confidence that the solution is fit for purpose and adaptable to evolving needs.
Notably, the adoption of a relatively new offering from SAP introduced contractual challenges, particularly regarding privacy, data protection, and liability. However, both parties worked through these issues to successfully achieve their objectives, marking a significant stride in Queensland Health’s technological evolution.